A question about a case, a technical issue, an idea for the court? You'll probably find the answer below. If not, write to us: every message is read.
Write to us
Write to [email protected], or from the app: Profil, Réglages, "Nous contacter" (Profile, Settings, Contact us). We reply as soon as we can, usually within 2 working days. For a technical problem, tell us your phone model and system version and, if possible, attach a screenshot: it saves a round trip. No need to tell us about your case: we don't need it to help you. The app is in French for now, so menu names are given in French below; we answer in French or English.
Frequently asked questions
How does a case work?
Tap the gavel to open a case and pick the topic (couple, friends, flatmates, family, work...). Each side gives their story, typed or dictated, with photos if they like. Judge Perruque then questions each side, and hands down the verdict: a nickname for the case, the share of the blame, the grounds and a sentence for laughs.
On this phone or one each: what's the difference?
On this phone, you plead one after the other on the same device, without looking at the other side's story. One each, you summon a friend on their own phone: they get a notification and have a deadline, shown in the app, to give their story. Once it has passed, the judge rules by default. This mode requires a profile, and you must be friends in the app.
Can the other side read my story?
No. Your story and your answers to the judge's questions stay sealed: the other side, your friends and the jurors see the verdict, never what you wrote. Photos are looked at by the judge for the case and are not kept: the server only keeps a short, neutral description of them.
Why create a profile with Apple or Google?
Without a profile, you can already open cases on your phone, start quick debates and vote in the public court. The profile (sign-in with Apple or Google, then a username) is for the social side: adding friends, summoning them on their phone, sharing a verdict with your friends, posting to the public court, earning points and keeping your record. Your friends only see your username, never your name or email. Whatever you did before signing in is kept.
How do I add a friend?
From the Amis (Friends) tab or your profile: search for their username, send them your invitation link, or scan each other's friend QR code. Once they accept, you're friends in court.
What is posted to the public court?
Never your stories. When you post a judged case, the judge writes a neutral summary himself, with no first names and no detail that could identify you. The summary cannot be edited; it is translated and shown to jurors around the world, who vote by swiping towards whoever is right. A problematic case can be reported from its card ("Signaler cette affaire").
What are points for?
Each vote in the public court earns you points, if you have a profile. Once you have enough, exchange them in your profile for a free case. Points have no cash value and cannot be traded between players.
How do I appeal?
Under the verdict, tap "Faire appel" (Appeal). The Court of Appeal retries the case with fresh eyes. On two phones, an appeal takes two: both sides must ask for it. Appeals are part of the Premium offer.
Why didn't the judge give a verdict?
If a story mentions violence, threats, suicidal thoughts or a child in danger, the judge stops joking: there is no verdict, and free helplines are shown instead. These numbers are always available in Profil, Réglages, "Numéros d'aide" (Helplines). The judge may also refuse a text containing remarks he cannot publish.
Does the verdict mean anything?
Nothing at all, on purpose: Qui A Raison? is a game. Judge Perruque is an artificial intelligence playing a judge for laughs; his verdicts are neither a court decision nor legal, psychological or relationship advice. See the disclaimer.
I changed phones: how do I get everything back?
If you have a profile, sign in again with the same Apple or Google account: your username, friends, cases and points are linked to that account. For Premium, use the same store account and tap "Restaurer mes achats" (Restore purchases). Without a profile, cases opened on the old phone cannot be recovered.
Manage or cancel the subscription
The subscription is managed from your store account, not from the app (the app takes you there: Profil, Réglages, "Gérer mon abonnement"):
- iPhone and iPad: Settings › your name › Subscriptions, or apps.apple.com/account/subscriptions
- Android: Google Play › menu › Payments and subscriptions, or play.google.com/store/account/subscriptions
Cancellation takes effect at the end of the period already paid, and deleting the app or erasing your data does not cancel the subscription. For a refund, go through reportaproblem.apple.com or Google Play support: the store collects the payment and handles refunds.
Restore a purchase
Already paid for Premium but the app doesn't recognise it? Check that your phone uses the same Apple or Google account as when you bought it, then tap "Restaurer mes achats" (Restore purchases) on the Premium screen. If that doesn't work, write to us with the approximate date of purchase.
Delete my account and data
From the app: Profil, Réglages, "Effacer toutes mes données" (Erase all my data), then "Tout effacer" (Erase everything) (an internet connection is needed). Erasure is immediate and final. It deletes your profile and username, your friends and friend requests, your cases, your posts to the friends' feed, your cases posted to the public court, your juror votes, your points, your messages to the team and your reports, then your account itself; the app then starts again with a new anonymous session.
What remains: in a case played on two phones, the other side keeps the verdict, but your story is erased and your name replaced with "Partie effacée" (Party erased). Your votes in the public court remain counted in the totals, with no link to an account. Some technical data with no content (usage counters, logs, usage statistics and crash reports) is deleted automatically after the periods set out in the privacy policy. Any subscription must be cancelled in the store (see above).
Without the app: write to [email protected] with the subject "Account deletion" and your username. To make sure it really is your account, we may ask you to verify it before erasing anything. Deletion is carried out within one month at most.
Report content or a problem
Does a public court case seem dangerous, hurtful, or could it identify someone? Tap "Signaler cette affaire" (Report this case) on its card: it will no longer be shown to you, and a case reported several times is removed from the court. A bug, an idea? Profil, Réglages, "Une idée, un souci ?" (An idea, an issue?), or write to us.
When an argument goes beyond the game
In immediate danger, call 112 (in France, also 17 for the police). These numbers are free and answer at any time (in France):
- 3919Domestic violence and violence against women, free and anonymous, 24/7
- 3114Suicide prevention, free, 24/7
- 119Children in danger, free, 24/7
- 17Police, in immediate danger
- 15SAMU, medical emergencies
- 112European emergency number
- 114Emergency by text message, for people who are deaf, hard of hearing or unable to speak
Outside France, call your country's emergency number (112 throughout the European Union).
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